We want you to love your Alpha Jacket Co purchase. If you've ordered the wrong size or have any other issue, here's how our return process works.

1. Return Window

You have 30 days from the date of receiving your order to request a return.

2. How to Start a Return

To initiate a return, email us at info@alphajacketco.com with your order number, and we'll guide you through the next steps.

3. Return Conditions

Items must be unworn, undamaged, and in resellable condition with original tags attached and in their original packaging.

4. Clearance / Sale Items

Clearance and sale items are eligible for return under the same conditions above.

5. Defective or Damaged Products

If you receive a defective or damaged item, we will provide a full refund or replacement at no additional cost to you.

6. Return Shipping Costs

• If the item arrived damaged or defective: we cover the return shipping cost.
• If the return is due to buyer's remorse (e.g., wrong size, changed mind): the customer covers the return shipping cost.

7. Restocking Fee

There is no restocking fee on any returns.

8. Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at info@alphajacketco.com.

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Contact Us

• Email: info@alphajacketco.com
• Phone: +1 (516) 646-0426
• Address: 996 N Fletcher Ave, Valley Stream, New York 11580
• Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EST