FAQ
Alpha Jacket Co. - FAQs
Products and Orders
What products does Alpha Jacket Co sell?
Alpha Jacket Co. specializes in premium leather jackets for men and women. Our collection includes classic, modern, biker, and fashion leather jacket styles.
Can I cancel or change my order?
If your order has not been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.
What should I do if I receive a damaged, defective, or incorrect item?
Please contact us immediately at info@alphajacketco.com with your order number and clear photos of the issue. We will review the case and provide a full refund or replacement at no additional cost to you.
Shipping and Delivery
Where do you ship?
We currently ship orders only within the United States (all 50 states). International shipping is not available at this time.
Do you offer free shipping?
• Orders over $45: Free Shipping.
• Orders under $45: A flat shipping fee of $9.99 USD applies per order.
What is your order cut-off time?
Our daily order cut-off time is 5:00 PM EST (Eastern Standard Time, New York). Orders placed after this time will be processed on the next business day.
How long does shipping take?
• Handling Time: 1 to 2 business days (Monday - Friday).
• Transit Time: 3 to 4 business days (Monday - Friday).
• Estimated Total Delivery Time: 4 to 6 business days.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your package via USPS, UPS, or our dashboard.
Payments and Security
What payment methods do you accept?
We accept all major secure payment methods:
• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
Is my payment information secure?
Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and financial information.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date of receiving your order to request a return. Clearance and sale items are also eligible for return under the same policy.
What condition must returned items be in?
Returned items must be unworn, undamaged, and in resellable condition with original tags attached and in their original packaging.
Do you charge a restocking fee?
No. There is no restocking fee on any returns.
Who pays for return shipping?
• Damaged or Defective Items: Alpha Jacket Co. will cover the return shipping cost.
• Buyer's Remorse (e.g., wrong size, changed mind): The customer is responsible for covering the return shipping cost.
How do I request a return?
To initiate a return, please email us at info@alphajacketco.com with your order number, and our team will guide you through the next steps.
When will I receive my refund?
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed back to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at info@alphajacketco.com.
Contact Us
If you have any questions or need assistance, feel free to reach out to our customer service team:
• Email: info@alphajacketco.com
• Phone: +1 (516) 646-0426
• Address: 996 N Fletcher Ave, Valley Stream, New York 11580
• Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EST (Eastern Standard Time, New York)