FAQ

What products does Alpha Jacket Co. sell?

Alpha Jacket Co., specializes in premium leather jackets for men and women. Our collection includes classic, modern, biker, and fashion leather jacket styles.

Where do you ship?

We currently ship orders only within the United States.

Do you offer free shipping?

No. Shipping fee: $9.99 USD per order.

How long does shipping take?

Handling time is 1 to 2 business days(mon-fri).
Transit time is 3 to 4 business days(mon-fri).

Estimated total delivery time is 4 to 6 business days.

What is your order cut-off time?

Our daily order cut-off time is 5:00 PM EST (Eastern Standard Time). Orders placed after this time will be processed on the next business day.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details.

What payment methods do you accept?

We accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Is my payment information secure?

Yes. Our website uses SSL encryption and secure payment gateways to protect your payment and personal information.

What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

What condition must returned items be in?

Returned items must be unused, unworn, and in their original condition with all tags and packaging included.

How do I request a return?

To request a return, contact our support team with your order details. Our team will guide you through the return process.

When will I receive my refund?

Approved refunds are issued to the original payment method. Refund processing times depend on your bank or payment provider.

Can I cancel or change my order?

If your order has not been processed or shipped, contact us as soon as possible. We will do our best to assist you.

What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your order number and clear photos of the issue. We will review the case and provide a solution quickly.

How can I contact Alpha Jacket Co.?

  • Email: info@alphajacketco.com
  • Phone: +1 (516) 646-0426
  • Address: 996 N Fletcher Ave, Valley Stream, New York 11580
  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EST (Eastern Standard Time, New York)